Pontiac Enterprises Inc. DBA Pontiac Logistical Systems
Pontiac Logistics Privacy Policy
Updated – May 21, 2025
Pontiac Logistics (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data, including how we manage consent for service-related SMS communications.
- Information We Collect
We may collect the following information from customers and clients:
- Contact Details: Name, phone number, email address, and physical address
- Service Information: Pickup/drop-off addresses, package or shipment details
- Communication Records: Call logs, SMS records, verbal and written/email consents
- Technical Data: IP address, browser type, usage data (collected via our website)
- How We Collect Information
We collect personal information through:
- Online forms or service requests submitted via our website
- Phone calls and in-person conversations
- Email communications, including email consent to receive SMS
- SMS interactions and related metadata
- Website tracking tools (e.g., cookies)
- How We Use Your Information
We only use your information for operational purposes to:
- Coordinate delivery and logistics services
- Communicate time-sensitive updates (e.g., delays, confirmations) via phone, email, or SMS
- Verify and process orders and service requests
- Provide customer support and ensure service quality
- Comply with applicable legal or regulatory obligations
We do not use your information for marketing purposes.
- SMS Communications and Consent
You may receive SMS messages from Pontiac Logistics only after you have given your consent. Consent may be provided through:
- Online forms where you submit your phone number
- Verbal confirmation during a phone call or in-person interaction
- Written or email confirmation stating that you agree to receive SMS updates
By consenting, you authorize us to send service-related messages only, including:
- Pickup and delivery confirmations
- Real-time delivery updates or delays
- Driver arrival or rescheduling alerts
Message frequency depends on the nature of your delivery services. Message and data rates may apply.
To opt out, reply STOP. For help, reply HELP or contact us directly using the information below.
- Information Sharing
We only share your information with:
- Third-party logistics providers, drivers, or carriers as needed to fulfill services
- Service vendors who help us manage SMS delivery or technical support
- Legal authorities when required by law
We do not sell or share your data for promotional or advertising purposes.
- Data Security
We apply reasonable and appropriate security measures to protect your information from unauthorized access, loss, or misuse.
- Your Rights and Choices
You may:
- Request access to the personal data we have on file
- Ask to update or delete your information
- Withdraw your consent for SMS communications at any time
Please contact us using the details below to make such a request.
- Children’s Privacy
Our services are not directed to individuals under 13 years of age. We do not knowingly collect or store information from children.
- Changes to This Policy
We may update this Privacy Policy periodically. Revisions will be posted to our website with the updated effective date.
- Contact Us
Pontiac Enterprises, Inc. DBA Pontiac Logistical Systems
20390 County Road 424
Defiance, OH 43512
Email: customerservice@pontiaclogistics.com
Phone: (419) 782-8003
PONTIAC LOGISTICS SMS PRIVACY POLICY
Version 1.0 Effective Date: May 21, 2025
Pontiac Logistics sends SMS messages only to support and coordinate delivery-related services. We do not send promotional or marketing messages.
- SMS Consent
You agree to receive SMS messages when you:
- Provide your phone number and check an opt-in box online
- Verbally confirm consent during a phone call or in person
- Provide written or email consent allowing us to send service-related texts
We retain records of all consent types in compliance with industry regulations.
- Types of Messages Sent
All SMS messages are strictly operational, such as:
- Delivery status updates
- Driver arrival notifications
- Rescheduling or issue alerts
- Pickup and drop-off confirmations
- Message Frequency and Charges
Frequency varies depending on the volume and type of services you use.
Standard message and data rates may apply.
- Opt-Out and Support
To stop receiving messages, reply STOP.
To get help, reply HELP or contact us directly:
Phone: (419) 782-8003
Email: customerservice@pontiaclogistics.com
After opting out, you will receive a confirmation and no further messages unless you opt back in.
- Carrier Responsibility
Mobile carriers are not responsible for delayed or undelivered messages.
- Contact Information
Pontiac Enterprises, Inc. DBA Pontiac Logistical Systems
20390 County Road 424
Defiance, OH 43512
Email: customerservice@pontiaclogistics.com
Phone: (419) 782-8003